Orders for the UK placed before 22:30 Mon-Fri will be delivered between 3 to 5 working days. Otherwise, orders placed after this time are considered as Day -1 when calculating the expected delivery date. Delivery times are based on orders placed between Monday and Friday and apply to working days. Thus, an order placed on Friday (Day zero) to the UK, for example, has an expected delivery day of Wednesday to Friday of the next week. Orders placed on Saturday AND Sunday before the closing times are treated as Day zero when calculating the expected delivery dates.So delivery is expected to be between Thursday to Monday.

On the following holidays, packages are not shipped from our fulfillment center:

December 25/26 & January 1/2

When your order is received in country, with your local delivery carrier, you will receive a shipping confirmation email. The email will contain shipping details, your tracking number, and a link to track the package. If you have not received an email, please check your SPAM. If you still have not received a tracking number, please contact Meroda Cosmetics customer service to track your order at support@merodacosmetics.uk.

It is important that you report that issue to us IMMEDIATELY. In order for us to successfully investigate with our Distribution Centre or shipping partners and replace the items, we must do within 7 days of the stated delivery date. This also applies to our customers who have purchased the Premium Shipping option, but we can act much faster to replacing your order without any 3rd party investigation delays. You can contact Meroda Cosmetics customer service to initiate the return at support@merodacosmetics.uk.

We offer free shipping for orders over £35.

We cannot guarantee delivery times; they are indicative and for information only. Due to Shipping from our fulfilment centre in Netherlands, we always advise giving delivery 24hrs more before reaching out to customer services allowingyourlocal carrierto have attempted delivery (even if slightly delayed). Experience tells us any delays incurred are no more than 24hrs.